Get in Touch with Us
Whether you're interested in wholesale partnership, have product questions, or need assistance with orders - we're here to help.
Contact Information
Choose your preferred way to reach us
WhatsApp (Recommended)
Fastest response time. Chat with our team instantly during business hours.
Phone Call
Speak directly with our wholesale team. Available during business hours.
Email Us
For detailed inquiries and documentation. Response within 24 hours.
Need Immediate Assistance?
Chat with us on WhatsApp for instant support
Business Hours
Extended hours during Deepavali, CNY, and Hari Raya seasons. Check WhatsApp for current hours.
Location
Operating from Johor with nationwide delivery coverage across all Malaysian states.
Exact warehouse location shared with registered agents only. Contact us to schedule a visit or pickup.
What Can We Help You With?
Common reasons customers contact us
Agent Application
Interested in becoming a wholesale agent? Learn about requirements, profit margins, and how to get started.
- • Agent requirements
- • Pricing structure
- • Territory availability
- • Support & training
Product Inquiry
Questions about our products, suppliers, pricing, or minimum order quantities for wholesale.
- • Product specifications
- • Bulk pricing
- • Stock availability
- • Custom packages
Order & Delivery
Assistance with placing orders, tracking shipments, delivery schedules, or order modifications.
- • Order placement
- • Delivery tracking
- • Order status
- • Payment methods
Frequently Asked Questions
Quick answers to common questions
What's the fastest way to get a response?
WhatsApp is the fastest. Messages are typically answered within 1-2 hours during business hours (Mon-Fri 9AM-6PM, Sat 10AM-4PM).
Do you accept walk-in customers?
Our warehouse operates on appointment basis for security and safety. Contact us via WhatsApp to schedule a visit or arrange pickup.
Can I visit the warehouse to see products?
Yes, registered agents and serious wholesale buyers can schedule warehouse visits. WhatsApp us at least 24 hours in advance to arrange.
Do you respond outside business hours?
Limited support on Saturdays (10AM-4PM). No support on Sundays except during peak festival seasons (Deepavali, CNY, Hari Raya).
How do I place a wholesale order?
Contact us via WhatsApp or phone with your requirements. Our team will provide quotation, confirm stock availability, and arrange delivery.
What information should I provide when contacting?
For faster service, provide: your name, location (state), inquiry type (agent/product/order), and any specific requirements or questions.
Do you offer support in multiple languages?
Yes. Our team can assist in English, Bahasa Malaysia, and Mandarin. Let us know your preferred language when contacting.
How long does email response take?
Email inquiries typically receive response within 24 hours during business days. For urgent matters, WhatsApp or phone call is recommended.
Ready to Get Started?
Whether you're looking to purchase fireworks or become an agent, reach out to us today.